Our Commitment to Enterprise-Grade Security

Trust Is Earned Through Strong Systems

Recent security incidents across the technology industry have served as an important reminder that trust must be continuously earned. In hiring, that trust carries particular weight. Employers trust platforms like Alex.com with critical recruiting workflows and sensitive business information, and candidates trust that their personal data will be handled with care. That trust must be earned through strong systems, thoughtful practices, and a clear commitment to doing the work the right way. At Alex.com, enterprise-grade security and responsible data stewardship are core to how we operate.

As hiring infrastructure becomes increasingly embedded in core business operations, the expectations placed on platforms like ours have only grown. That is exactly as it should be. Customers should expect strong safeguards, clear accountability, and a company culture that treats data protection as an ongoing responsibility rather than a one-time exercise. Candidates should be able to trust that the information they share throughout the hiring process is protected and handled thoughtfully. We believe both are fundamental.

Why Security Matters in Hiring Infrastructure

Hiring platforms manage a uniquely sensitive category of information. That can include candidate names, contact information, resumes, interview data, evaluation workflows, and internal recruiting processes. In enterprise environments, these systems often support business-critical functions and connect closely to broader people, talent, and operational workflows. Protecting that data is not simply a technical requirement. It is central to maintaining trust in the hiring process itself.

For candidates, the stakes are equally important. Job searches are personal, and the information shared in the course of applying and interviewing deserves to be protected with care. For customers, recruiting data often reflects highly confidential business priorities, team plans, and internal decision-making. Platforms operating in this space should be held to a high standard. At Alex.com, we hold ourselves to that standard.

Our Approach to Security

Our philosophy is straightforward: security must be built into the foundation of the product and the company. It cannot be bolted on later or addressed only when external pressure demands it. That means making disciplined decisions across infrastructure, access controls, monitoring, compliance, and operational processes from the outset.

We design our environment around a set of core principles. The first is least-privilege access, ensuring that access to systems and data is limited to only those individuals and services that require it. The second is defense in depth, which means building multiple layers of protection across our systems rather than depending on any single control. The third is continuous visibility, so that activity across our environment can be monitored, reviewed, and investigated appropriately. Together, these principles inform how we build, maintain, and strengthen the Alex.com platform.

The Controls Behind the Commitment

Strong security requires more than intent. It requires concrete controls, disciplined execution, and ongoing accountability. Alex.com is SOC 2 Type II compliant, reflecting the operational maturity and controls expected from an enterprise-grade platform. We are also GDPR compliant, and we treat privacy and data stewardship as core responsibilities in serving both our customers and candidates.

All data on our platform is encrypted in transit and at rest, helping ensure that sensitive information is protected throughout its lifecycle. We maintain strict access controls, secure cloud infrastructure, and robust logging and monitoring practices designed to support oversight and rapid investigation when needed. We also follow secure development practices and internal review processes intended to reduce unnecessary risk across the software development lifecycle.

These measures are part of a broader operating philosophy: security should be embedded in the day-to-day functioning of the company, not isolated as a point-in-time initiative. Our goal is to provide customers with the confidence that Alex.com is built to support high-trust, business-critical hiring workflows.

Responsible AI Requires Continuous Accountability

Security and trust in our space extend beyond infrastructure alone. Because AI plays a role in hiring workflows, responsible oversight also has to include how systems are evaluated in practice. At Alex.com, we do not treat fairness and bias monitoring as an annual checkpoint. We conduct monthly AI bias audit checks, giving customers and candidates a more frequent and transparent view into how our systems are performing over time. This goes well beyond the annual cadence typically expected in the market and reflects our view that responsible AI oversight should be continuous, not periodic.

Our public AI trust page provides visibility into these ongoing reviews, including monthly results and the standards against which the system is evaluated. Those audits cover more than 15 protected classes and related categories, including sex, race and ethnicity, intersectional bias, age, disability, religion, sexual orientation, veteran status, English proficiency, pregnancy status, national origin, criminal history, medical conditions, gender identity, and marital status. The latest public audit reflects a sample size of 17,544, which gives these evaluations meaningful scale rather than relying on narrow or lightly tested datasets.

We also evaluate our system against multiple emerging and established regulatory frameworks. Specifically, our bias audit reporting includes checks aligned to New York City Local Law 144, Colorado SB 205, the EU AI Act, and California FEHA. That matters because the regulatory environment around AI in hiring is evolving quickly, and we believe companies operating in this category should be proactive rather than waiting for the minimum required standard to catch up. Our approach is to build the operating discipline now: frequent audits, transparent reporting, and measurable oversight that can stand up to enterprise scrutiny.

Just as importantly, we make these results visible. We believe trust is stronger when customers can see evidence of ongoing oversight rather than broad claims about responsible AI. For us, enterprise-grade trust means protecting data, maintaining strong security controls, and holding our AI systems to a high and consistently reviewed standard.

Security Is an Ongoing Practice

One of the most important realities about security is that it is never finished. Strong security is not a milestone a company reaches once. It is an ongoing discipline of review, testing, refinement, and investment. Threats evolve, systems change, and responsible organizations continue strengthening their posture accordingly.

At Alex.com, we regularly assess our controls, evaluate opportunities to improve our environment, and refine internal processes as the company grows. We believe strong security requires a combination of rigor and humility: rigor in maintaining clear standards, and humility in continually re-evaluating assumptions, identifying areas for improvement, and taking action before issues emerge. This mindset is a central part of how we operate.

Continuing to Strengthen Our Safeguards

Security work is rarely static, and much of the most important work happens quietly behind the scenes. As part of our continued investment in security, we have added further safeguards to strengthen our environment, including enhanced monitoring, tighter internal controls, and additional review around access and system activity.

We are deliberate in how we communicate about these measures. Transparency matters, but so does responsibility. It is possible to be clear about our standards and commitments without disclosing operational details that should remain protected. What matters most is that we continue to improve our systems, raise the bar internally, and invest in the practices that protect the data entrusted to us.

Our Responsibility to Customers and Candidates

Trust is not established through statements alone. It is earned through consistent execution over time. We understand that our customers are trusting Alex.com with important parts of their recruiting operations, and that candidates are trusting us with information tied to significant career decisions. We take both responsibilities seriously.

Our commitment is to continue building a platform that reflects that trust. That means maintaining strong security controls, meeting high compliance standards, investing in responsible AI oversight, and continuously strengthening the systems and processes that support our platform. It also means communicating carefully and factually about the work we are doing. Security should be reflected in operations, not just statements.

Looking Ahead

Recent events across the broader technology landscape are a clear reminder that every company entrusted with sensitive data must remain vigilant. At Alex.com, we are continuing to invest in the infrastructure, controls, and operating discipline required to meet that responsibility.

Our view is simple: protecting customer and candidate data is central to our business. It is fundamental to the trust our platform depends on, and it will remain a core priority as we continue to grow. We are committed to building for the long term, and that means continuing to hold ourselves to a high standard in security, compliance, and responsible stewardship.

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